Return and Refund Policy

At Beaulix, we want you to feel confident in your purchase. If you are not completely satisfied, we’re here to help.

1. Return Eligibility Criteria

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in the original packaging
• Include all original accessories (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 days of receiving your order.

Any requests made after this period may not be accepted.

3. Refund Process and Timing

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

We offer exchanges for defective or damaged items.

If you wish to exchange your product, please contact us at [shopbeaulix@gmail.com] with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

• Please contact us within [48 HOURS] of delivery
• Provide clear photos of the product and packaging

We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products
• Items damaged due to misuse or improper handling
• Products purchased on sale or clearance (if applicable)

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping charges are non-refundable

If you have any questions regarding returns or refunds, please contact us at [shopbeaulix@gmail.com]. We’re always here to help.

Thank you for shopping with Beaulix 💚